FAQ
What is your turnaround time?
Turnaround time is two weeks, not including shipping. Some items may ship out sooner than that, (depending on many factors including product availability of what is in stock, and the difficulty of the items production) - but please allow the allotted time. If you need your item by a specific date, please email info@kimmyvibes.com to see if we can accommodate your order, which may include other fees.
Can I return or exchange my order?
Due to the customized and made to order nature of our products, we are not able to accept returns or exchanges. However, please contact me if you have any problems or questions regarding your order. We cannot accept cancellation requests once production of an order has started. If we haven't started making the item yet, we are glad to cancel/refund, should you request.
What is your turnaround time?
Turnaround time is two weeks, not including shipping. Some items may ship out sooner than that, (depending on many factors including product availability of what is in stock, and the difficulty of the items production) - but please allow the allotted time. If you need your item by a specific date, please email info@kimmyvibes.com to see if we can accommodate your order, which may include other fees.
Can I return or exchange my order?
Due to the customized and made to order nature of our products, we are not able to accept returns or exchanges. However, please contact me if you have any problems or questions regarding your order. We cannot accept cancellation requests once production of an order has started. If we haven't started making the item yet, we are glad to cancel/refund, should you request.